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Chantal Lauzon, P.T., Senior Practice Manager, CPA

Have you ever spoken with a friend or neighbour about a bad experience in health care? Have you ever read a story that implicated wrongdoing at your place of employment? 

How did you feel? 

I worked at a large hospital when suddenly; the local news started reporting on the fraud occurring in the Facilities department. 


I realize that I may be a little naïve. Not everyone in our profession or in health care has the best interests of the patients as their core value.


Here are a few stories ripped from the headlines that made me cringe: 


So what can you do about these issues?

  1. Know and follow your professional code of ethics and standards of practice (find yours on your provincial Regulator’s website) 
  2. Understand your own extended health benefits plan (if you have one) and ask questions if something seems too good to be true.
  3. Speak up. If you witness outright fraud, report it to the College, to the insurer, to the clinic owner, to the police, and to the patient.
  4. Educate patients: Here is a great example of patient education on a clinic website. 


Over to you

  1. Have you faced this before? 
  2. Have you been a whistleblower? 
  3. What advice can you share?


By Chantal Lauzon, P.T., Senior Practice Manager, CPA


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Yes.  Let's please have more demoralizing stories about how fraudulent our members are (you know, the ones who pay for the overpriced office in Toronto).

Please tell me more about how aweful physiotherapists are.  

I am finding some of these posts very negative, and theatening.  I would also like to establish that Injury Prevention is within the scope of practice of Physiotherapy, and this should a key role that we play in Canadian's health.


From the comments above it is obvious some therapists are feeling attacked in a sense but don't get disheartened. Just learn something from it and strive to always be the best and most ethical you can be. I have been a therapist for 40 years and I work in an amazing setting of therapists and patients, in a small mountain town where we know many of the patients and they know each other.  There are several clinics in town and all have a good reputation. We are very transparent and accountable to our patients.  We laugh a lot, have fun, are really engaged with our patients and their sports and their goals, their fears and their needs and I love it.  I have been shocked to read the reps this month but have found it very thought provoking and good food for thought. 40 years and I am still learning (physiopedia courses etc) and I find this profession gives so many ways to learn, to grow, to follow your interests. I could not even have imagined some of the behaviours that have been described this month, but it is always a good reminder to constantly question why you are doing what you are doing and often I will say that to a patient. - why are we doing this, what does the literature support or suggest etc.

Thanks for opening up my bubble............but I am happy to go back into it!.

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