Application Deadline: March 12, 2021

Expected Start Date: April 1, 2021

Reports to: Chief Operating Officer

Supports: CPA National and Components (Divisions, Assemblies, and Branches)

Location: 955 Green Valley Crescent, Ottawa, ON, K2C 3V4


The Canadian Physiotherapy Association (CPA) is seeking an Operations Manager for its Sport Division - Sport Physiotherapy Canada (SPC) for a 12-month maternity leave contract beginning April 2021.

The CPA is a not-for-profit, membership-based, professional organization that provides service, information, and connections to physiotherapists in Canada.

Reporting to the Chief Operating Officer, CPA, the incumbent will work with the Sport Division of the CPA and is responsible for the successful support and management of the Division according to the strategic direction set by the SPC Executive Committee.



  • Oversee the planning, implementation, and evaluation of SPC’s programs and services.
  • Oversee the efficient and effective day-to-day operations of SPC.
  • Act as an advisor and/or resource to assist on all aspects of the SPC’s activities.
  • Provide orientation to all members of the SPC Executive Committee, ensuring that appropriate onboarding and training is provided.
  • Provide support to the SPC Executive Committee by preparing relevant materials and briefing notes.
  • Facilitate an efficient and collaborative work environment between SPC and the CPA.
  • Lead communication activities with SPC members, including drafting, updating, and disseminating emails and/or newsletters; coordinate the administration of, and updates to, the SPC website.
  • Assist in maintaining effective communication to the general membership (email, telephone, credential program correspondence).
  • Maintenance of SPC membership database, including updating credentials and member tracking.

Event Planning

  • Oversee the planning, development, and execution of all SPC events; this includes, but is not limited to, the Annual Members’ Meetings, SPC Congress, etc.
  • Act as the key contact for registration and volunteer support.
  • Management of contracts and key documentation with relation to venues and services.
  • Liaise with the CPA’s Events Manager.

Education & Course Planning

  • Oversee the SPC credential program and work with the SPC Chief Examiner and Credential Committee to plan and execute all aspects of the credential program.
  • Plan and execute the annual Written and Oral Practical examinations.
  • Oversee the course calendar; ensure all education targets for SPC are met.
  • Manage the First Responder program, including overseeing all instructors and liaising with the Canadian Red Cross.
  • Managing contracts for all instructors.
  • Ensure that SPC, within the CPA, always carries appropriate and adequate insurance coverage.
  • Support the development of new SPC education initiatives, as appropriate.
  • Liaise with Provincial Sections of SPC and volunteer Education committee to plan and organize course offerings.
  • Assist in securing course locations, as well as instructor travel and accommodation.
  • Coordinate course promotion pieces and ensure website is updated, including online registration system.
  • Ensure program supplies for course delivery are ordered and shipped as needed.
  • Communication with registrants, instructor, and site host.


  • Regularly monitor SPC's revenue and expenses.
  • Provide the SPC Executive Committee and the CPA with comprehensive, regular reports on SPC finances.
  • Assistance in the creation of an annual SPC budget; tracking actual results to budgets and forecasts.
  • Assist in processing expense reports from SPC Executive Committee and other stakeholders in accordance with the CPA's financial policies.
  • Liaise with the CPA’s finance team.


  • Identify, assess, and inform SPC and the CPA of internal and external issues that affect SPC.
  • Engage different constituents in the sport physiotherapy community, as required.

Essential Skills

  • Bachelor’s degree required.
  • Approximately 3-5 years of experience in a similar role.
  • Experience in the event coordination and management (virtual and live).
  • Advanced computer skills, including web-based event management and registration tools.
  • Strategic thinker with strong operational planning skills.
  • Ability to multi-task and prioritize, establishing and meeting timelines.
  • Highly collaborative with outstanding inter-personal, written, and oral communication skills.
  • An interest in sport and/or physiotherapy.
  • Familiarity with the Canadian sport system is considered an asset.
  • Bilingualism (English & French) is considered an asset.

To Apply

Send an email with your resume and cover letter to Megan Labonte at no later than 12:00 p.m. EST on March 12, 2021.

The CPA thanks everyone for their interest but will only respond to applicants selected for an interview.