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The current environment in health care is influenced by educated and connected consumers.  Word of mouth is being eclipsed by online reviews.  Headlines about insurance fraud, abuse, and waste (see #30reps) are also threats to the reputation of our profession. CPA’s advocacy work can be hampered...

Our blog today comes in the form of a YouTube video posted by an insurance company to demonstrate a real life example of fraud. Aviva Canada sent its investigators in to a Wellness Centre and a law office.  Watch it here:   Video length 8:55. What do you think? Do you have processes in place t...

Q: As a PTA, I am not regulated; I don’t review the financial records at my clinic. What do I need to know about helping to maintain an ethical working environment, and in preventing fraud, abuse and waste? A: The first place to start is to review the standards of practice that the physiotherapi...

When thinking about protecting the reputation of the physiotherapy profession, we need to understand three terms and how they relate to our practice.  These terms are fraud, abuse and waste.   Fraud Fraud is “the crime of using dishonest methods to take something valuable from another person.” (M...