Reputational Risk
The current environment in health care is influenced by educated and connected consumers. Word of mouth is being eclipsed by online reviews. Headlines about insurance fraud, abuse, and waste (see #30reps) are also threats to the reputation of our profession. CPA’s advocacy work can be hampered...
REP 28 - The grey areas of physiotherapy practice in health, wellness and prevention: the good, the bad and the “to be determined”
March 28, 2017
As a physiotherapist working in an extremely connected and evolving landscape, there are several challenges that come with navigating the world of health and wellness.
With the rise of social media, blogging and web presences, lines are starting to become blurred and different types of profession...
REP 16 - Your clinic and fraud: a cautionary tale
March 16, 2017
Starting a new business has its risks, maybe even more so for physiotherapists, as they are typically not formally trained in business.
But there are some risks that even the most seasoned business owner can’t completely avoid, such as fraud. Corporate fraud is a reality for many business owners...
REP 4 - Organized crime in rehab? Surely this can’t happen in Canada!
March 4, 2017
By: A concerned physiotherapist
Organized crime is not something I ponder frequently. But if my mind goes there, I think about drug deals, guns and Hollywood mob movies.
It wouldn’t really cross my mind to think about staged car accidents, fake injuries and rehabilitation clinics.
However, r...
REP 14 - On giving a deal: navigating discounts, forgiven co-pay and package rates
March 14, 2017
We all love to get a great deal on a service we need. Providing specials, coupons or package deals is a great way to advertise and bring in new customers, right?
In a regulated health profession, like physiotherapy, things might be a little trickier.
As you read this, please realize that each ...
REP 21 - Undercover investigation: healthcare edition
March 21, 2017
The phrase “I am an undercover investigator” is a fantastic opening line at cocktail parties and networking events.
You will always be met with an “Oh my goodness! Really?” followed by, “You have to share your craziest undercover sting ever!” to which I politely decline and quickly change the su...
REP 29 - Why every clinic owner needs a policy and procedure manual
March 29, 2017
This post was originally published on October 13, 2016 and can be accessed here. Content is republished with permission from the Private Practice Division.
As a clinic owner who has built a successful clinic with team of multidisciplinary experts in just three years, I never could have done it ...
REP 22 - No room for complacency
March 22, 2017
This post was originally published in Physiotherapy Practice (Volume 6, Issue 6) on November 8, 2016 and can be accessed here.
This issue of Physiotherapy Practice focuses on the current state and future evolution of the physiotherapy and rehabilitation market. For many of you, this is n...
This issue of Physiotherapy Practice focuses on the current state and future evolution of the physiotherapy and rehabilitation market. For many of you, this is n...
REP 17 - Are great practitioners at risk of losing their reputation?
March 17, 2017
This post was originally published on January 20, 2016 and can be accessed here. Content is republished with permission from the College of Physiotherapists of Ontario.
There was a BBC headline that caught my eye not too long ago: “Athletics doping: What happens if trust goes out of sport?”1
I...