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The current environment in health care is influenced by educated and connected consumers.  Word of mouth is being eclipsed by online reviews.  Headlines about insurance fraud, abuse, and waste (see #30reps) are also threats to the reputation of our profession. CPA’s advocacy work can be hampered ...

By: A concerned physiotherapist   Organized crime is not something I ponder frequently. But if my mind goes there, I think about drug deals, guns and Hollywood mob movies.   It wouldn’t really cross my mind to think about staged car accidents, fake injuries and rehabilitation clinics.  However, r...

Starting a new business has its risks, maybe even more so for physiotherapists, as they are typically not formally trained in business.  But there are some risks that even the most seasoned business owner can’t completely avoid, such as fraud. Corporate fraud is a reality for many business owners...

As a physiotherapist working in an extremely connected and evolving landscape, there are several challenges that come with navigating the world of health and wellness. With the rise of social media, blogging and web presences, lines are starting to become blurred and different types of profession...

The phrase “I am an undercover investigator” is a fantastic opening line at cocktail parties and networking events.  You will always be met with an “Oh my goodness! Really?” followed by, “You have to share your craziest undercover sting ever!” to which I politely decline and quickly change the su...

We all love to get a great deal on a service we need.  Providing specials, coupons or package deals is a great way to advertise and bring in new customers, right?   In a regulated health profession, like physiotherapy, things might be a little trickier. As you read this, please realize that each ...

Our blog today comes in the form of a YouTube video posted by an insurance company to demonstrate a real life example of fraud. Aviva Canada sent its investigators in to a Wellness Centre and a law office.  Watch it here:   Video length 8:55. What do you think? Do you have processes in place t...

Last year, my brother-in-law got a new boss. After a few days of working with her, he became concerned about her behaviour.  He noticed some red flags.  After discussing it with a few of his colleagues, they all realized that they were all observing some clear signs of cognitive decline. My broth...

This post was originally published on October 13, 2016 and can be accessed here. Content is republished with permission from the Private Practice Division.   As a clinic owner who has built a successful clinic with team of multidisciplinary experts in just three years, I never could have done it ...