Quality indicators can help to ensure our patients don’t fall through the health care cracks (and chasms)

October 27, 2016
As part of my teaching supervisor position in an outpatient arthritis clinic, I still treat patients (and love it!) one day a week. During one of these days, I noted on my paper-based schedule that I had a new patient booked at 10 a.m. Since the patient had been seen in our clinic a year ago, the...
TOPICS quality #qualitypt quality indicators physiotherapy practice patient story quality care

REP 13 - Quality Physiotherapy Toolkit

March 18, 2019
Chantal Lauzon, PT
  In 2015-2017, CPA embarked on a Quality Physiotherapy campaign. The final outcome was a toolkit to enable members to explore each dimension of quality at their own pace.
  A committee representing all facets of physiotherapy in Canada has adapted the definitions o...
TOPICS #30REPS2019 #30REPS #qualitypt advocacy

Patients No Longer Expect Good Physiotherapy

June 28, 2017
Many of us spend hours looking for ways to improve the quality of care we provide.  We know the best way to determine client satisfaction is to ask our clients what they think of our service- but how do we ensure we are getting the right information from the right questions? The answer is easy- a...
TOPICS NPS QualityPT #qualitypt patient care