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As part of my teaching supervisor position in an outpatient arthritis clinic, I still treat patients (and love it!) one day a week. During one of these days, I noted on my paper-based schedule that I had a new patient booked at 10 a.m. Since the patient had been seen in our clinic a year ago, the...

Chantal Lauzon, PT
  In 2015-2017, CPA embarked on a Quality Physiotherapy campaign. The final outcome was a toolkit to enable members to explore each dimension of quality at their own pace.
  A committee representing all facets of physiotherapy in Canada has adapted the definitions o...

  How long have you been waiting to hear those words? Most outpatient physiotherapists in publicly funded healthcare have been waiting a long time.   Let me tell you our story…   Here’s what you need to know about being Timely Eastern Health is a regional health authority in Newfoundland and Lab...

Many of us spend hours looking for ways to improve the quality of care we provide.  We know the best way to determine client satisfaction is to ask our clients what they think of our service- but how do we ensure we are getting the right information from the right questions? The answer is easy- a...