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Webinar Series: The Challenging Patient - Strategies to Manage Difficult Encounters
Wednesday, September 19, 2018, 6:00 PM - 7:30 PM EST

A joint presentation of the National Physiotherapist Assistant Assembly and the Leadership Division of the Canadian Physiotherapy Association.

Join us for a 90 minute webinar for Physiotherapist Assistants on Strategies to Manage Difficult Patient Encounters in the Workplace with Stephen Fritz-Millett, Consultant, Aurelie Dimandja, President of the National Physiotherapist Assistant Assembly and Kirsten Marshall, Alberta Student Representative of the National Physiotherapist Assistant Assembly.

Physiotherapist Assistants are valuable and important members of the health care team. Conflicts between providers and patients happen. Knowing how to handle the conflict effectively is a leadership skill that can be taught and learned.

In this webinar you will:

  1. Learn the five major components of Emotional Intelligence;
  2. Learn about Douglas Noll’s 3 step process for de-escalating difficult patient encounters;
  3. Learn how to apply the three step process in your work setting.

About the Speaker

Stephen-Fritz Millett has an extensive background in the theoretical and practical aspects of leadership, management and communication. He retired frm the Canadain Army in 2016 as a senior officer with mover thirty years of service. For the past ten years he has worked in the corporate world as a training consultant. In addition to this, he has decades of volunteer experience working in not-for-profit community organizations. Steve has had articles published in journals and texts in his area of expertise, “the comprehensive approach.” This is an approach that seeks to bring disparate actors and agencies together to solve complex problems in crisis zones.

The series is part of the Leadership Division's ongoing mission to inspire Leadership in ourselves and others.

Date: Wednesday, September 19, 2018

Time: 6:00 - 7:30 pm EDT

Instructions on how to participate in the webinar as well as background materials will be sent to you by email once you have registered.

Registrants will receive a certificate of participation upon confirmation of their completion of the webinar.

For more information contact leadership@physiotherapy.ca

To register, click here


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Vacancies

To find out more about the available vacancies, take a look at the NPAA Council Representation page.


Strategic Plan 2018

The Canadian Physiotherapy Association is in the process of identifying key goals and major priorities for the Association that will drive us toward a new Strategic Plan to guide the work of the Association and its components over the coming years. The strategic planning process will be organized around a set of key questions about challenges and opportunities facing the profession.

Find out what you can do to help and participate in the Strategic Plan Survey!


Get your Practice Insurance!

Learn more about PTA insurance from the largest, most secure professional liability program available for physiotherapists and physiotherapist assistants in Canada.


New Graduate Membership Fees

CPA is pleased to offer 50% off the regular membership fee for all first-year graduates of a physiotherapy assistant program.

Being a CPA member gives you access to programs and services that support you in your practice. We are proud to offer this hugely discounted membership to new PTA graduates.

Click here to join; you’ll find enormous value in your membership experience with CPA!


PTA Day 2017

Come celebrate with us on May 12th, 2017!


Annual General Meeting

The NPAA AGM will be held on Thursday, May 4th from 3 p.m. to 4 p.m. (EST). 

Be sure to read the meeting package in advance of the meeting. 


Council Representation

Please take a look at the NPAA Council Representation page for more information.