Coordinator, Partnerships


Reporting to the Senior Director, Policy and Research, the Coordinator, Partnerships will be a key administrative support for the Strategy Team in the development and servicing of a thriving partnership and physiotherapy profession ecosystem for the organization.

The Coordinator, Partnerships will be a crucial leader in the development of a partnership tracking database (CRM) to scope and understand the physiotherapy profession and its touchpoints within the CPA. They will leverage a cross functional team across the organization to identify, track, update and synthesize multiple partnership inputs across various lines of business into a single partnership system. Through the development of the database and key processes and procedures related to utilization and maintenance of this database, the Coordinator, Partnerships will equip the organization with a systematic, organized and relevant source for key partnership information and a tool CPA can use to assess its relevance, effectiveness and prominence as an organization within the physiotherapy profession.

In addition, The Coordinator, Partnerships will provide administrative support to the Chief Strategy Officer, and member of the Strategy Team, specifically related to their work with their provincial and territorial physiotherapy partners, inter-profession health coalitions, physiotherapy regulatory and academic leaders, and other strategic partners through meeting management, including the planning and preparation of meetings, participation in setting agendas, creation and collation of materials and taking of minutes. The Coordinator, Partnerships will be responsible for accurate, relevant, and timely file management.


Partnership Database Leader
  • Serves as the key administrative lead and logistical support person for CPA’s new partnership database including the development of the tool, ongoing maintenance and engagement of a substantial cross-functional team to ensure accuracy and utilization of the tool throughout the organization
  • Maintains up-to-date information within the organization’s partner management system for the Strategy Team, once implemented
  • Develops the Coordinator, Partnerships role into a key administrative leader for the organization that supports a better understanding and utilization of the organization’s network and the physiotherapy profession
  • Coordinates and collaborates with all staff leads on articulating departmental partnership goals and partner criteria/parameters
  • Supports all staff in utilizing the partner management system, once implemented
  • Works closely with the Chief Strategy Officer and Senior Director and external consultant(s) to coordinate, schedule and track the progress of the partnership database development and implementation
  • Collects, organizes, verifies, and catalogues all pertinent partner information in a systematic and efficient manner
  • Supports the organization in all efforts to cultivate and grow strong partner relationships
  • Maintains and supports the continuous improvement of the CPA’s distinctive partnership management system, once implemented
Stakeholder Administration
  • Drafts an annual calendar and work plan for the Strategy Team’s key partner touchpoints
  • Assists with preparation for stakeholder meetings including coordinating meeting logistics (virtual and/or in-person)
  • Supports in the preparation and timely dissemination of the agenda and background materials where required
  • Produces accurate and timely minutes for the Strategy Team
  • Maintains up-to-date information on the Strategy Team’s partnerships by attending meetings, and staying abreast of key issues and developments relevant to the Strategy Team’s partners Responsible for managing requests, and generating relevant materials and reports as required by partners
  • Manages and maintains Strategy Team library of relevant documents on SharePoint for applicability, and accessibility of information
  • Coordinates Strategy Team participation in key meetings for stakeholders where appropriate; understand and deploy meeting invites to appropriate members of the team based on a comprehensive understanding of agendas and the Strategy Team’s roles and projects
  • Maintains member/distribution lists for Branches, and other stakeholders
  • Assists the Senior Director, Professional Practice, with collection of data related to the creation of monthly/quarterly and annual impact reporting for organizational partners
Chief Strategy Officer
  • Provides administrative support to the CSO including scheduling of activities, calendar maintenance, written correspondence, answering inquiries, preparation and travel arrangements, expense reconciliation, and accurate file maintenance and management
  • Manages a short, medium and long-term calendar of activities for the CSO, related correspondence, meeting details, and coordination of logistics
  • Maintains a system to ensure the CSO is fully briefed for all internal and external meetings
  • Liaises with external bodies requiring CSO representation and involvement as required
  • Performs other duties related to specific areas of responsibility and special projects as required

Skills and Requirements

  • 2–4 years of administrative and/or project management experience
  • Exceptional organizational skills and impeccable attention to detail
  • Ability to work independently, take initiative and operate with a high degree of self-direction
  • Ability to maintain a high level of integrity and discretion in handling confidential information
  • Make appropriate, informed decisions regarding priorities and available time, work well under deadline
  • Strong written and oral communication skills
  • Excellent interpersonal skills in all interactions with members, volunteers, staff and all external partners
  • Demonstrated experience in taking clear, concise minutes for management, team, or client/partner meetings
  • Willingness to collaborate with multiple people on cross-functional activities and/or tasks
  • Excellent working knowledge of personal computer software including Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
  • Familiarity with or experience working in a not-for-profit environment
  • Experience with partner/stakeholder management platforms or systems (e.g. CRM) would be an asset
  • Post-secondary degree or diploma in a related field
  • Written and spoken bilingualism in English and French

Working Conditions

  • Ottawa (Hybrid)
  • Standard work week as defined in the employment agreement
  • 2–3 times per year requirement to travel to meetings across Canada