Quality Physiotherapy: the degree to which physiotherapy services for individuals and populations increase the likelihood of desired patient outcomes.

It is consistent with current professional knowledge, and expressed through the following dimensions: safe, effective, patient-centered, timely, efficient, and equitable.

Patients No Longer Expect Good Physiotherapy - They Demand More!

Chantal Lauzon, PT, CPA Senior Practice Manager, CPA Member since 1995

"Have you ever wondered whether your patients can tell the difference between good physiotherapy and shoddy practices?

The short answer is yes. But that's not all. Educated consumers are influencing the current health care environment. Word of mouth is being eclipsed by online reviews. As the public becomes more engaged, there is more attention paid to value for money and proven outcomes. With more eyes on us, advocating for the role of the profession can be heavily influenced by the actions of the profession - good or bad. It is clear that patients no longer expect good physiotherapy. They expect quality physiotherapy..." Read More

Video Links

Defining Quality: Aiming for a Better Health Care System (Don Berwick) (4:35 minutes) https://www.youtube.com/watch?v=5vOxunpnIsQ

6 Dimensions of Healthcare Quality (6:44 minutes)  https://www.youtube.com/watch?v=QexTk38euzY

Journal Articles

Emerging Role of Quality Indicators in Physical Therapist Practice and Health Service Delivery https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4706598/

Measuring the quality of patient-centered care: why patient-reported measures are critical to reliable assessment https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4484696/

Quality of physical therapy from a patient's perspective; factor analysis on web-based survey data revealed three dimensions on patient experiences with physical therapy. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4074141/pdf/1472-6963-14-266.pdf

Other Resources

Crossing the Quality Chasm: The IOM Health Care Quality Initiative http://www.nationalacademies.org/hmd/Global/News%20Announcements/Crossing-the-Quality-Chasm-The-IOM-Health-Care-Quality-Initiative.aspx

Institute for Healthcare Improvement: Plan Do Study Act Worksheet (PDSA) http://www.ihi.org/resources/Pages/Tools/PlanDoStudyActWorksheet.aspx

Provincial Health Quality Councils

• BC Patient Safety & Quality Council https://bcpsqc.ca/

• Health Quality Council of Alberta http://www.hqca.ca/

• Saskatchewan Health Quality Council https://hqc.sk.ca/

• Manitoba Institute for Patient Safety http://mips.ca/

• Health Quality Ontario http://www.hqontario.ca/

• Quebec Health and Welfare Commissioner http://www.csbe.gouv.qc.ca/en/home.html

• New Brunswick Health Council https://www.nbhc.ca/

• Nova Scotia Health System Quality https://novascotia.ca/dhw/hsq/

• Health PEI Board https://www.princeedwardisland.ca/en/information/health-pei/health-pei-board

• Newfoundland and Labrador http://www.health.gov.nl.ca/health/

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