Patients No Longer Expect Good Physiotherapy – They Demand More!

Chantal Lauzon, PT, CPA Senior Practice Manager, CPA Member since 1995

“Have you ever wondered whether your patients can tell the difference between good physiotherapy and shoddy practices?

The short answer is yes. But that’s not all. Educated consumers are influencing the current health care environment. Word of mouth is being eclipsed by online reviews. As the public becomes more engaged, there is more attention paid to value for money and proven outcomes. With more eyes on us, advocating for the role of the profession can be heavily influenced by the actions of the profession – good or bad. It is clear that patients no longer expect good physiotherapy. They expect quality physiotherapy…” Read More.

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